Returns & Refunds
We strive to ensure your satisfaction with every purchase. If you need to return an item, please review our policy below:
Return Window
You have 14 days from the date of delivery to return an item for a refund. After this period, we unfortunately cannot accept returns or issue refunds.
Refund Process
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Return Eligibility: To be eligible for a refund, the item must be unused and in its original condition. Items that have been used or show signs of wear are not eligible for a refund.
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Return Procedure: Please contact our customer service team to initiate a return. We will provide you with instructions on how to return your item.
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Refund Issuance:
- Standard Returns: Once we receive the returned item, we will inspect it and process your refund. The refund will be issued to the original payment method within a reasonable time frame.
- Damaged Items: If the item arrives damaged, please submit proof of the damage (such as photos) to our customer service team. Our team will review the evidence and, if approved, issue a refund.
Important Notes
- Items must be returned in their original packaging and condition.
- Shipping costs for returns are the responsibility of the customer unless the item is damaged or incorrect.
If you have any questions or need assistance, please contact our customer service team at helplefleek@gmail.com
Thank you for shopping with LeFleek!